Privacy Policy

PERSONAL DATA PROTECTION POLICY
1. General Information
Through its Website Comfort Lingerie EE is able to collect the personal data it needs from you to create an individual account on its website through which you can place orders and receive updates by e-mail.
The personal information collected by Comfort Lingerie EE is collected, processed, registered and stored confidentially by the Data Processor in accordance with the applicable provisions on personal data protection of Greece (N.2472/97 as currently in force) and the provisions of the European of Law (EC 2016/679).
The personal data that may be collected are never disclosed to third parties (with the exception of where provided by the Law and the Competent Authorities and what is defined in paragraph 4 hereof), but their personal nature is preserved. The COMPANY keeps files with these data exclusively for communication purposes, statistics and improvement of the services provided, customer management.

2. Right of access, rectification, erasure and reversal of the process
If you have created an Account on the Website, you may access or correct your personal information by logging into your Account with the e-mail address and password you specified when creating your Account.
In any case, you have the right to access, correct or delete your personal information at any time, as well as to refuse the processing of your data, by contacting the Data Controller of Comfort Lingerie EE:
• by mail (Comfort Lingerie EE, M.Botsari 134, Thessaloniki P.O. 54453)
• by phone from 10:00 to 18:00 Monday to Friday (2312314272)
• via e-mail ([email protected])
If you do not wish to receive promotional e-mails, you have the right to unsubscribe from the recipient list:
• contacting at any time the Data Controller of Comfort Lingerie EE
• or using the link at the bottom of e-mails sent by the company.
In case you encounter any problems in this regard, you can contact the Data Controller of Comfort Lingerie EE, using the contact details mentioned above. Minors have access to the website only with the consent of their legal representatives or guardians.

3. Management of personal information by our company
3.1 Data Collection Methods
At the time of your registration on the Website, we collect your personal information, using the form available in the "my account" section. Comfort Lingerie EE thus collects your first name, last name, email address, gender, date of birth. In addition, you may be asked to provide us with additional information, such as product / service preferences.
When placing an order, we collect personal information using the form available in the "Create a customer account" section as defined in the General Terms and Conditions. In this context, we collect in addition to the data collected during your registration: your address (delivery and billing, if different), your telephone (landline and mobile number) and information about the selected payment method (credit card number , credit card holder).
Finally, when you request to view pages on the Website, the COMPANY's servers automatically recognize your computer's IP address (the numerical Internet address assigned to each computer on a network. The IP address has the following format: XXX.XXX.XXX .XXX).
The data we collect that is necessary to be able to respond to your inquiries or your order is marked with an asterisk on the data collection forms. If you do not fill in the mandatory information, we will not be able to complete our transaction.
We may receive your personal information from various sources. We may collect this information when you provide it at one of our checkouts or stores, on our website, on our social media platforms, or at some of our events. When you visit this Page, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.
Our company, in order to be able to provide the best possible quality of service to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are shared with Skroutz.gr, while the data obtained through this service is covered by Skroutz.gr's privacy policy, which you can find at https://www.skroutz.gr/privacy.

3.2 Objectives
The personal information we collect from you every time you visit the Website or place an order is necessary for the overall management of your order by the COMPANY and its suppliers. This management also includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the COMPANY's rights regarding its commercial activity.
Additionally, this data may be used to inform you about products and services provided by the COMPANY and its offers or promotions. In addition, we reserve the right to freely collect and publish general statistical information on the profile of visitors to our Website, without mentioning specific information such as the name and address of such visitors. We may collect the statistical data required to interpret the use of our Website by visitors (view frequency from various other Websites, sales statistics and origin of visitors to our Website, etc.).
The data related to the profile of our visitors will only be kept by the COMPANY as defined by Greek law.
Finally, Comfort Lingerie EE may send you by e-mail (email) commercial proposals regarding products or services, promotions or advertising actions, unless you indicate your refusal, to the above contact details mentioned in Paragraph 2.

3.3 Data Management
The data is kept for a period of five (5) years.

3.4 Data Recipients
All personal data is intended for use by Comfort Lingerie EE With the exception of photographs, personal data collected from the Website may occasionally be requested by our business partners to ensure that the above stated purpose is met, as and to detect cases of fraud related to payments and the management of Commercial Activities organized by Comfort Lingerie EE or its commercial partners. Comfort Lingerie EE restricts, as far as possible, the recipients, in order to ensure adequate protection, in accordance with the current Greek and European legislation.

3.5 Security and confidentiality of personal data
Comfort Lingerie EE has made significant efforts to take all precautionary measures to maintain the confidentiality and security of personal data and to prevent their distortion, damage, destruction, as well as their accessibility by unauthorized third parties . Technical and organizational security measures include state-of-the-art technology. Nevertheless, the company cannot control the risk associated with the operation of the Internet and therefore draws your attention to the existence of potential risks related to its use and operation.

3.6 Use of personal data
Comfort Lingerie EE will not transfer or make available in any way your personal data and information to its affiliates, third parties and commercial or business partners without your prior notification.
In the event that the COMPANY is forced by law or by a court order to communicate the personal data of its visitors, it will notify the visitor accordingly, if this is possible (except in the case that Comfort Lingerie EE considers that it is not obliged to do so does).
Taking into account the level of technology related to the telecommunications sector, Comfort Lingerie EE cannot guarantee the confidentiality and integrity of the verification of the authenticity of the emails that the visitor sends or receives from the COMPANY.
We keep your information for a limited period of five years, starting from the time of your last interaction with us, unless there is an obligation to keep the information for a longer period of time by law, or if it is required in the context of a legal process.
We may use the information you provide us to:
• We send you promotional materials or other promotional communications, with your prior consent
• We provide services to you
• Process your payments and/or gift card transactions
• Create and manage your online account
• Respond to your requests
• Contact you about, and provide you with access to, special events, contests, sweepstakes, programs, surveys and other offers
• We operate, evaluate and improve our business activity (including developing new products and services, enhancing and improving our services, managing our communication, analyzing our products, conducting data analytics, and performing accounting, our audit and other internal functions)
• Comply with applicable legal requirements, relevant industry standards and our policies
We may also use the information in other ways, for which we will provide specific notice at the time it is collected.

3.7 Πληροφορίες που συλλέγουμε με αυτοματοποιημένα μέσα
Όταν επισκέπτεστε αυτή τη σελίδα, συλλέγουμε συγκεκριμένες πληροφορίες με αυτοματοποιημένα μέσα, χρησιμοποιώντας τεχνολογίες όπως cookies, web server logs και web beacons.
Ενδέχεται να χρησιμοποιήσουμε υπηρεσίες web analytics τρίτων στην παρούσα σελίδα, τις σελίδες κοινωνικής δικτύωσής μας, ή τις εφαρμογές μας για κινητά. Οι πάροχοι υπηρεσιών που διαχειρίζονται τις υπηρεσίες αυτές χρησιμοποιούν τεχνολογίες, όπως cookies, web server logs και web beacons για να μας βοηθήσουν να αναλύσουμε το πώς οι επισκέπτες χρησιμοποιούν τη σελίδα. Οι πληροφορίες που συλλέγονται μέσω αυτών των μέσων (συμπεριλαμβανομένης της διεύθυνσης IP) γνωστοποιούνται σε αυτούς τους παρόχους υπηρεσιών, οι οποίοι χρησιμοποιούν τις πληροφορίες για να αξιολογήσουν τη χρήση της ιστοσελίδας.

3.8 Targeted Advertising
We may also serve our advertisements to third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites, e-mails and third-party websites. They use this information to show you advertisements for products and services tailored to your interests (including from companies not controlled by us). You may see these advertisements on our websites and on other websites. This process also helps us manage and monitor the effectiveness of our advertising.

3.9 How we use the information we collect through automated means
We may use information collected through automated means on this page to deliver personalized content, for market research, data analysis and systems administration purposes, to determine whether you have visited us in the past or if you are a new visitor to the page, and to comply with our legal obligations, policies and procedures, including complying with relevant industry standards and enforcing our Terms and Conditions. We may also use the information in other ways, for which specific notice will be provided at the time of collection.

4. Information We Share
We do not sell or disclose personal information we collect about you, except as described here. We may share your personal information with:
• Our partners for the purposes described in the COMPANY's Privacy Policy.
• Service providers who provide services on our behalf based on our instructions. We do not authorize these providers to use or disclose the information except as necessary to provide services on our behalf or to comply with legal requirements. Examples of these service providers include entities that process credit card payments, process orders, and provide network hosting and advertising services.
• Other third parties with your consent.
Additionally, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent personal injury or financial loss, or in cooperation with an investigation of suspected or fraudulent or illegal activity.
We also reserve the right to transfer the personal information we have about you in the event of a sale or transfer of all or part of our business or assets. In the event such a sale or transfer occurs, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with our Privacy Policy. After such a sale or transfer, you may contact the entity to which your personal information will be transferred with any questions regarding the processing of such information.

5. Your Rights and Choices
We offer you specific choices regarding the personal information we collect from you, such as regarding how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as set forth below.

5.1 Email Opt-Out
You can at any time tell us not to send you promotional email communications by clicking on the unsubscribe link found within the promotional emails you receive from us or by contacting us as set out below. You can also opt out of receiving Comfort Lingerie EE promotional emails by emailing us at [email protected]

5.2 Non-Participation in Mail Messages
You can ask Comfort Lingerie EE to stop sending you promotional messages by post by following the instructions that may be included in a particular promotion. You can also request that we not be allowed to send you promotional materials by post by contacting us as set out below.

5.3 Withdrawal of Consent
You can withdraw any consent you have given us or object at any time for legitimate reasons to the processing of your personal information. We will implement your preferences within a reasonable time. In some cases, withdrawing your consent to our use or disclosure of your personal information may mean that you will not be able to take advantage of some of our products or services.

5.4 Reviewing, updating and amending Personal Data
Subject to applicable law, you may have the right to request access to and obtain details of the personal information we hold about you, to update and correct inaccuracies in your personal data, and to request that it be blocked or deleted; it depends on the situation. The right to access personal information may be limited in some cases by the requirements of local law. You can request to review, change or delete your personal information by sending an email to [email protected]

6. Data Transfers
We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. These countries may not have the same data protection laws as the country in which you originally provided the information.

7. How we protect personal data
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide from accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

8. How to contact us
If you have any questions or comments about this, or if you would like to update the information we have about you or your preferences, please contact our Data Controller at the details listed at the beginning of this.